When you own a business, you know that having a good customer relationship is the key to having a successful business. People invest a lot of capital in making sure that their customers are satisfied with every aspect of the company, and that they continue their relationship with the firm. Hence, people invest money in technology such as human voice analytic technology to record and analyze service center calls. These calls are essential not only for training purposes but also to see what the customers' complaints or request are. Having an excellent human voice analytic technology is crucial for a business. However, this reliance on technology may not always be the best idea for quality monitoring . After all, although technology has advanced, it can still be inaccurate sometimes, especially in cases of voice to text. So What Do You Need For Call Centre Quality Assurance? You need to rely on other human agents to analyze a call. Although high-quality technology may