Call quality monitoring is the evaluation of the call between a customer service provider’s employee and the customer. The monitoring is done in order to upgrade customer service, revenue, call handling, and many other features. A (quality assured) qa call center is a center where they lay importance to call monitoring. Two essential tips to improve your call quality monitoring are as follows: 1. Create a checklist After regular quality monitoring, it is essential that you create a checklist. This checklist should include all the shortcomings of your services and the exact things which you need to improve. Making a checklist allows agents to see more vividly what is the reason for the occurrence of the issues is. They can suggest their own ideas on how to solve the problems. When the agents come up with solutions, it indicates that they are themselves improving and understand the customer-agent relationship by heart. This helps in impr...